by PolicyForge (LX AI)

Last updated: 2026-09-16

Blog · Home

An acceptable-use checklist for AI features

An acceptable-use section is the part of your terms that says what a user may not do with your AI features, and what happens when they do. It is the clause people actually read when something goes wrong, and the one most templates leave generic.

We need to produce HTML fragment with opening

and

exactly as provided. Then 6-8

sections with subpoints, lists, and ONE table. Include

What this is NOT

honesty section (no guarantee / 100% / never miss). End with

References

An acceptable-use section is the part of your terms that says what a user may not do with your AI features, and what happens when they do. It is the clause people actually read when something goes wrong, and the one most templates leave generic.

After that, we need 6-8

sections. Each can have

subpoints, lists, and ONE table (only one table total). So we need exactly one somewhere. We need to include

What this is NOT

honesty section (no guarantee / 100% / never miss). So that section should say it's not a guarantee, not 100%, not never miss etc. We need References at end:

References

Understanding your AI feature scope

- Explain how to define feature boundaries, input types, output types, user expectations. - Include list. 2.

Drafting prohibited uses specific to your product

- Explain how to list prohibited uses, examples, referencing OWASP LLM01 prompt injection, EU digital strategy. - Include list. 3.

Mapping enforcement actions to violations

- Provide table: Violation type -> Action (throttle, suspend, terminate) -> Who decides. - This is the ONE table. 4.

Input and output responsibilities

- Explain user rights, checking accuracy, etc. 5.

Transparency and disclosure requirements

- Explain when to disclose AI use, referencing NIST AI RMF. 6.

Testing your acceptable-use section with real users

- Explain how to get feedback, iterate. 7.

What this is NOT

- Explain it's not a guarantee, not legal advice, not 100% coverage. 8.

Understanding your AI feature scope

I start by writing a short description of what the feature does, who the typical user is, and what data flows in and out. This description becomes the boundary for the acceptable‑use rules.

Drafting prohibited uses specific to your product

I look at the feature map from the previous step and ask what a motivated user could try to do that would break the law, violate someone else’s rights, or undermine the safety controls we built.

For a chat‑based assistant I also add a rule against providing medical, legal, or financial advice unless a qualified professional is named in the output. For an image generator I block the creation of deep‑fakes that could be used for non‑consensual pornography.

The EU’s digital‑age strategy reminds me that regulators expect clear limits on AI that can affect public discourse: https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/europe-fit-digital-age_en

Mapping enforcement actions to violations

Once the prohibited uses are written I decide what the system will do when a violation is detected. I match the severity of the act to a response that is technically feasible and easy to explain.

Violation type Enforcement action Who decides
Generation of illegal content Immediate suspend of the account Automated system with human review
Impersonation without consent Throttle the user’s API calls for 24 hours Automated system
Unauthorised surveillance of private data Terminate the account and preserve logs Legal‑compliance officer
Spam or flood of generated messages Throttle to one request per minute Automated system
Attempt to bypass safety filters Require a captcha and log the attempt Automated system

Input and output responsibilities

I split the duties into two clear groups: what the user must guarantee before sending data, and what they must do after receiving a result.

I write these points in the terms using short sentences and bold the key verbs (must, warrants, agrees) so they stand out when someone reads the clause after a dispute.

Transparency and disclosure requirements

I decide where the user would not expect AI to be involved and place a clear notice there. The notice stays visible until the user dismisses it, and it reappears if the feature is used again.

I also add a short explanation of what the AI does and does not do, so the user knows the limits. For example, “The model suggests edits but does not guarantee factual accuracy.”

The NIST AI risk‑management framework suggests documenting these disclosures in a way that auditors can review: https://www.nist.gov/itl/ai-risk-management-framework

Testing your acceptable-use section with real users

I treat the clause like any other user‑facing text and run a short study to see if people can find it and understand the consequences.

After the session I revise the wording: replace jargon with plain verbs, add a short example, and move the enforcement table closer to the top if users missed it.

I repeat the test after each major change until at least four out of five participants can state the correct action without looking at the document.

Frequently asked questions

Is the generated policy legally binding?

It is a draft document you publish. Whether it is adequate, and how it is enforced, depends on your jurisdiction and on review by a qualified professional.

Can we just copy a competitor's acceptable-use section?

You can end up with clauses that describe a product you do not have. Draft against your own features.

Do we need to say the feature uses AI?

Where users would not reasonably expect it, transparency is expected by regulators and by app store review guidance.

What enforcement should we promise?

Only what you will actually do. Promising termination you never carry out is worse than promising a throttle.

Does this cover app store requirements?

PolicyForge drafts against common app store disclosure themes. Store review can still require changes.

How often should the terms be updated?

Whenever the feature changes materially, and whenever your enforcement practice changes.

What is policy-as-code?

Compliance rules expressed as code, reviewed and tested like software.

Which frameworks?

GDPR, EU AI Act, and custom internal controls out of the box.

How are policies tested?

Each rule ships with test cases; CI runs them on change.

Is it a DLP?

No - it governs policy logic, not data loss prevention.

Can non-engineers edit?

Pro includes a template editor; changes still go through review.

How is versioning handled?

Git-backed; each ruleset has a version for audit.

References

Try the product: PolicyForge

2026-09-20 · primary sources only · no fabricated traffic metrics · decision-support only